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ITIL: The 411 for Project Managers

December 16, 2009
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ITIL is the abbreviation for Information Technology Infrastructure Library.  “The Information Technology Infrastructure Library is a set of best practices and processes for delivering and supporting a sustainable IT service. It is a core framework for consistently delivering an IT service to your clients. Especially with the most recent release of ITIL Version 3, the framework continues to evolve and grow in the direction of encompassing more of the complete processes needed to run IT business”. (Barnett, 2009)

The Office of Government Commerce (OGC), a department of the government of the United Kingdom, developed ITIL.

The ITIL framework is divided into four core process functions:

  • Service Strategy: deciding what initiatives would best serve your client
  • Service Design: design and developing IT new services, changes and improvements
  • Service Transition: building and deploying IT services
  • Service Operation: ensuring that IT services are delivered and supported in an efficient manner

Process Improvement is another component of the ITIL framework.  These processes are similar to the Project Management lifecycle.  (Barnett, 2009)

ITIL is not a substitute for Project Management Methodology.  You do not use ITIL to manage projects.  Rather, you use Project Management to deliver projects that support the ITIL framework.  Project Management falls under the Service Transition Process.

The benefits of ITIL include:

  • reduced costs
  • improved IT services through the use of proven best practice processes
  • improved customer satisfaction through a more professional approach to service delivery
  • standards and guidance
  • improved productivity
  • improved use of skills and experience
  • improved delivery of third party services through the specification of ITIL or ISO 20000 as the standard for service delivery in services procurements

References:

http://www.gantthead.com/content/articles/247456.cfm

http://www.itil-officialsite.com/AboutITIL/WhatisITIL.asp

For additional information about ITIL:

http://www.itil-officialsite.com/home/home.asp

http://www.itlibrary.org/index.php

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2 Comments leave one →
  1. February 2, 2010 3:08 pm

    Your blog is so informative … ..I just bookmarked you….keep up the good work!!!!

    Hey, I found your blog in a new directory of blogs. I dont know how your blog came up, must have been a typo, anyway cool blog, I bookmarked you. 🙂

    Robert Shumake

    • February 3, 2010 12:26 am

      Robert, thanks for the feedback. I am always delighted to find new sites “by accident”. Thanks for bookmarking me.
      Margaret

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