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Free e-book from Bruce Temkin – The 6 New Management Imperatives

September 24, 2010

Bruce writes about the customer experience and how that shapes marketing and consumer behavior.  If you have not checked him out before, certainly a free e-book is a powerful incentive.  Regardless of what business you are in, you have customers and their experience, satisfaction and loyalty are crucial to your financial success.

The 6 New Management Imperatives

How would your customers rate their experience?

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