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January 6, 2011

Was in a great all-day work session today.  In the participant workbook, there was a brief excerpt on listening.  It is simple and brilliant and  I wanted to share it with you.  I tracked it down on the internet and am sharing the link below.  READ IT NOW!

On Listening

Applicable to every aspect of our life.  Listening leads to understanding.  Understanding leads to trust.  Trust leads to collaboration.  Collaboration leads to getting things done – that’s a good thing, right?

4 Comments leave one →
  1. Robert O permalink
    January 7, 2011 10:04 am

    Thanks posting that link. Great stuff. I might add the following…

    David Allen and GTD are all the rage now and he is very good. However, my desktop reference continues to be 7 Habits. From that book… When another speaks, we’re usually “listening” at one of four levels. We may be (1) ignoring another person, not really listening at all. We may practice (2) pretending. “Yeah. Uh-huh. Right.” We may practice (3) selective listening, hearing only certain parts of the conversation. We often do this when we’re listening to the constant chatter of a preschool child. Or we may even practice (4) attentive listening, paying attention and focusing energy on the words that are being said. But very few of us ever practice the fifth level, the highest form of listening, empathic listening. p. 240 7 Habits of Highly Effective People
    He goes on to define empathic listening as the intent to understand. Empathic listening gets inside the other person’s frame of reference and allows us to understand how they feel.
    “The heart has its reasons which reason knows not of” – Pascal

    • January 7, 2011 7:58 pm

      Robert, thanks for your response and the closer look at the levels of listening. Effective listening is a life long skill that requires practice and focus. Thanks for your feedback.

  2. Julie V permalink
    January 15, 2011 12:10 pm

    MM: Thanks for posting. Reading this gives me pause to remember to be conscious and attentive to this everyday.

    I hate to be nit-pick, but there is a typo in the story.See caps below Really not that important, but is annoying. Actually felling is sometimes how one feels when someone isn’t listening! What if we “fell” every time someone wasn’t listening?

    From article:

    “But when you accept as fact that I do feel what I FELL, no matter how irrational, then I can quit trying to convince you and can get about the business of understanding what’s behind this irrational feeling.”

    • January 15, 2011 12:42 pm


      Thanks for the feedback, unfortunately typos in on other people’s websites/blogs is outside of my sphere of influence. I would recommend sending a comment to the content owner of that referenced site.


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