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10 Ways to Build Trust

January 29, 2011

Trust – so hard to build, so easy to lose.  Trust is currency.  If you do not have the trust of those you work with, you will not get much done.  So how do we build trust?  I have jotted down a few thoughts, let me know what you think.

1. Do what you say you are going to do – Keep your commitments.  Follow-up when you say you will. Your actions should reflect your words.

2. Say what you mean and mean what you say – Tell the truth in a positive and effective way.

3. Take care of your stakeholders – Remove obstacles , so that your team can get their work done.  Understand what all of your stakeholders (team, customers, sponsor, organization) need and want and advocate on their behalf.

4. Operate transparently – No secrets, no ” back doors”, no closed meetings.  Operate in full view.  Full access to all information.

5. Under-promise and over-deliver – Do not promise what you are not 100% certain you can deliver.  No blowing sunshine.  Be realistic.  Offer outstanding customer service.

6. Acknowledge your errors and apologize – We are all human.  We all make mistakes.  Acknowledge and take responsibility for mistakes.  Learn from your mistakes and move on.

7. Provide value – Your work should add value to the organization.  Reduce waste, increase revenue, support the business.  Ensure that the value of your work is greater than the compensation you receive.

8. Acknowledge the efforts of others – We do not work in a vacuum.  We are inter-dependent.  Give credit to all involved

9. Think, act and be ethical – Understand and practice accepted principles of right and wrong.  Do the right thing and hold yourself accountable.  Integrity.

10. Treat everyone with courtesy, decency and respect – You do not have to like everyone, but you do need to treat them with civility and respect.

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One Comment leave one →
  1. Freedom, by the way permalink
    January 30, 2011 4:53 am

    Hear! Hear! What a wonderful world it would be if everyone applied these principals to all aspects of their lives.

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