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Project Team Management – Session 2

Session 2 – Interpersonal Skills/Communication & Cultural Awareness

To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others. – Anthony Robbins

Topics:

    –Cultural Styles (Corporate, Gender, Global)
    –Listening

Homework:

Required:

•Take the Learning Style Survey http://www.businessballs.com/freematerialsinword/vaklearningstylesquestionnaireselftest.doc

Recommended:

•Read Verzuh Chapter 10 –Team dynamics and leadership, p. 262-264 –Learning, p. 267, p. 276-278, p. 288-290

•Read PMBOK® Guide Chapter 9 –Team development tools & techniques, p. 229-236

•Optional reading: –“Using Neutral Language” http://agreementswork.com/UsingNeutralLanguage.php

Sources:

Geert Hofstede – itim, © 1967-2009, itim international – Geert Hofstede™ Cultural Dimensions, http://www.geert-hofstede.com/

Portland Community College (PCC) Office for Students with Disabilities, “Learning the Corporate Culture”, 2003, http://www.spot.pcc.edu/~rjacobs/career/learning_the_corporate_culture.htm

Culture Crossing, 2009, “Explore Your Cultural Baggage”,     http://www.culturecrossing.net/

Gregorio Billikopf Encina, 2009, “Party Directed Mediation (2nd Ed.), University of California, http://www.cnr.berkeley.edu/ucce50/ag-labor/7conflict/

Susan B. Brill de Ramirez, 2000, “Listening”, Bradley University, http://www.bradley.edu/las/eng/ENG306/Oral/Listening.html

Deborah Tannen, 1998, “Can’t We Talk?” (condensed from: You Just Don’t Understand) http://www.raysweb.net/poems/articles/tannen.html

Deborah Tannen, 1995, “The Power of Talk: Who Gets Heard and Why“, Harvard Business Review, 73:5.

Deborah Tannen, 1994, “The Talk of the Sandbox; How Johnny and Suzy’s Playground Chatter Prepares Them for Life at the Office”, The Washington Post,  http://www9.georgetown.edu/faculty/tannend/sandbox.htm 9-2009

Diane Boynton, 2009, “Is Anyone Listening”, Monterey Peninsula College, http://www.mpc.edu/FacultyStaff/DianeBoynton/Documents/Forms/AllItems.aspx

Global Knowledge, 2009, Active Listening: The Key to Solving Project Team Conflicts”, http://www.pmhut.com/active-listening-the-key-to-solving-project-team-conflicts

Additional Sources:

Personality & Learning Styles & Modalities

Learning Styles Questionnaire Another free inventory test here.  Take it and compare the results with the VAK test.

Multiple Intelligences Inventory

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6 Comments leave one →
  1. Virginia Ponce de Leon permalink
    March 3, 2011 11:25 am

    Hey Margaret, I’m clicking on the Learning Style Survey and the link keeps bringing me back to your blog. What’s up with dat???? 🙂

    • March 3, 2011 11:36 am

      Virginia/Victoria, I have corrected the problem. Try it again. Thanks for letting me know about the problem. MCM

  2. Arnie permalink
    February 26, 2012 10:07 pm

    Hey Margaret, I took the VAK test and found out I am vegan. Can I still take the PMP test?

    • February 26, 2012 10:12 pm

      Arnie,
      Yes. PMI is all about sustainability, so your newfound veganism will fit in perfectly. Take the test!

      All the best,
      Margaret

  3. Carolyn permalink
    August 23, 2012 12:19 pm

    Margaret,
    The above link for “Multiple Intelligences Inventory” does not work. It gives a “404 Not Found. We’re sorry, we can’t find that web address.” error. I was able to find a link to it by searching the web site. It is:

    http://literacyworks.org/projects/archives/2012/01/12/multiple-intelligences/

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