Skip to content

Project Team Management – Session 5

Session 5 – Problem Solving and Conflict Management

“If we manage conflict constructively, we harness its energy for creativity and development.”

Kenneth Kaye

Topics:

•Use techniques to solve problems effectively

–Explain and apply confronting/problem solving steps

•Use conflict management techniques to

–Handle disagreements constructively

– Improve teamwork & morale

Sources:

•Mind Tools, 2009, “Anger Management: Channeling Anger into Performance”, http://www.mindtools.com/pages/article/newTCS_97.htm

•UCSF HR (University of California, San Francisco Human Resources) , 2009, “Chapter 15: Conflict Resolution”, http://ucsfhr.ucsf.edu/index.php/pubs/article/chapter-15-conflict-resolution/

•U.S. Dept. of Veterans Affairs, 2008, A FOUR STEP WAY OF DEALING WITH CONFLICT”, http://www1.va.gov/ADR/4SConflict.asp

Homework:

Go forth into the world and use your powers for good.

Practice using the tools you have learned.

Seek to learn something new everyday.

Advertisements
No comments yet

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: