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Project Team Management – Session 5

Session 5 – Problem Solving and Conflict Management

“If we manage conflict constructively, we harness its energy for creativity and development.”

Kenneth Kaye


•Use techniques to solve problems effectively

–Explain and apply confronting/problem solving steps

•Use conflict management techniques to

–Handle disagreements constructively

– Improve teamwork & morale


•Mind Tools, 2009, “Anger Management: Channeling Anger into Performance”,

•UCSF HR (University of California, San Francisco Human Resources) , 2009, “Chapter 15: Conflict Resolution”,

•U.S. Dept. of Veterans Affairs, 2008, A FOUR STEP WAY OF DEALING WITH CONFLICT”,


Go forth into the world and use your powers for good.

Practice using the tools you have learned.

Seek to learn something new everyday.

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